Shipping & Returns
FREE GROUND SHIPPING ON ALL ORDERS OVER $50*
*package will be shipped via most economical shipping option available and can take up to 10 business days for delivery.
(For International, Remote Areas, oversize and express shipping, additional will charges apply)
*Flat Rate Shipping Prices:
Destination Less than $50 Over $50
CANADA $7.99 FREE!
UNITED STATES $19.99 SEE CHART BELOW
**REMOTE AREAS $19.99 SEE CHART BELOW
*For standard Ground, Monday-Friday, Shipping only.
**Please refer to chart for complete list of remote area postal codes.
Approximate Delivery Times to major Canadian Cities:
2-5 business days - Ottawa, Toronto, Kitchener, London, Montreal
4-7 business days Halifax, Saint John, Regina, Saskatoon
5-8 business days Calgary, Edmonton, Vancouver
6-9 business days St. John's, Victoria
We strive to ship orders within 24-48 hours of order placement. Orders placed on Saturday, Sunday or a recognized holiday cannot be processed until the next regular business day. Lost Marbles is not responsible for orders with incorrect shipping addresses Orders with incorrect shipping addresses may be rerouted or returned to Mrs. Tiggy Winkle's as undeliverable. You will receive an email alerting you. The billing party is also responsible for any additional shipping fees. Delivery may be from the original estimated date. Please allow extra delivery days for additional distances from major city centres above.
Shipping via Express within Canada typically reduces above delivery estimates by half. Lost Marbles cannot guarantee package arrival dates and is not responsible for lost and stolen packages, but we will be more than happy to assist you. Please contact us at info@lostmarbles.ca if you have any concerns regarding your order.
Express Shipping
Our standard shipping methods are pretty fast! But we recognize that sometimes a more speedy delivery is required. If you require express shipping, please contact info@lostmarbles.ca for a quote.
Shipping to U.S. Destinations:
Please note, due to unpredictable times at the Canada/US border, Lost Marbles cannot guarantee an arrival time for any packages leaving Canada. Delivery times to the U.S. can take 7-16 business days to major U.S. cities. Additional delivery days may be required for distances beyond major city centres.
Other International Orders
We currently only deliver to addresses within Canada and the United States, however, we do accept orders from around the globe as long as long as the shipment destination is within Canada and the US. Note: Lost Marbles is not responsible for shipping delays or problems once a package leaves Canada. Postal services vary from country to country, so we cannot predict when your package will arrive.
Heavy, Bulky or Oversized Products
Fun comes in all shapes and sizes! There a few items Lost Marbles ships that are unusually large, heavy or awkwardly shaped.
Due to policies of shipping companies, these items sometimes incur an additional "Oversize Fee" In order to offer these items, it is necessary to share this additional cost with our customers. If an item you have added to your cart has such a fee, you will see this additional charge on your invoice total. Please note, all oversize items are clearly marked in the item description.
Please be aware, any and all shipping charges are not refundable in the event of a return and/or exchange.
Remote Areas & U.S. Shipping Rates
Order Value Less than $50 $51-$100 $100-$150 $150-$200 Over $200
Shipping Rate $19.99 $24.99 $29.99 $39.99 ***
***Shipping will be calculated
Shipping Procedures
In stock orders are shipped from our warehouse in Ottawa, Ontario next business day via FEDEX GROUND (to major Canadian city centres) or CANADA POST EXPEDITED PARCEL (for destinations beyond major cities. PO Boxes and in the U.S.) Lost Marbles uses both methods of shipping to ensure all orders arrive in the most economical and timely manner available.
Out of Stock Items
Please email info@lostmarbles.ca to confirm stock levels. Thanks to our loyal Ottawa, Ontario customers, many great things leave our stores on an hourly basis. An item may be out of stock even though it is not stated on the website. Thank you for understanding our stock levels change very quickly! If you place an order that contains an out-of-stock item, it is our policy to ship the in-stock items immediately, then ship the back ordered items as soon as they arrive in our warehouse. Our customer Service team will notify you via email immediately if this occurs.
Not finding the item you're looking for? We carry so many great items that one of the hardest parts is deciding what to offer online and what to offer in store only. But we are always happy to accommodate, so if you are need an item that does not appear online, please email info@lostmarbles.ca and if we have it, we will be happy to arrange adding any items to your order.
Returns
All returns and/or exchanges require prior approval by Lost Marbles. Unauthorized returns will be refused or returned to sender.
Please note, there are no returns or exchanges on opened “Blind Box” assortments. Blind Box assortments are items that are concealed to the consumer until the product is opened and revealed.
Manufacturer's Defects:
If there is a manufacturer's defect in the item you are returning, you will receive a replacement or full credit for your purchase. Contact info@lostmarbles.ca to process a pick-up of your defective item.
Damaged in Shipping:
We must be notified within 14 days if your package arrives damaged in shipping. Please retain original shipping box. Contact info@lostmarbles.ca to process a pick-up of your damaged item.
Please package returns with care! Return items in a sturdy box with plenty of packaging.
Important Note: Customers may also return items to any Lost Marbles store! Please bring your order confirmation, packing slip or invoice so staff can most effectively facilitate your return. A refund may be applied to the original form of payment only. If no proof of purchase is present, we can offer store credit only.
In order for us to process any return/exchange the most efficiently, please send info@lostmarbles.ca an email to receive a Return Authorization number.
Please include the following information in your email:
• Full Name
• Order Number
• Current mailing address (for any exchanges)
• Product(s) you are returning with quantities
• Reason for the return
Please note, Lost Marbles does not reimburse any shipping costs for returns or exchanges.
All approved products can be returned to:
Lost Marbles
75 Breezehill Ave. N, Unit G
Ottawa, ON K1Y 2H6
tel: 613.523.3663 fax: 613.523.9326
www.lostmarbles.ca
